Newman S-150 Field Service:
Installation, IOQ Support & Operator Training
How Life Scientific’s field service team delivered RTU installation, IOQ qualification support, and hands-on operator training for a medical device manufacturer in Canada — in a single, coordinated visit.
- Prollenium Medical Technologies
- Richmond Hill, Ontario, Canada
- Medical Device Manufacturing
Installation & Start-Up
RTU setup, alignment & functional verification
IOQ Qualification Support
Component ID, functional checks & protocol support
Operator Training
Machine-side, hands-on training for operators & maintenance
Project Snapshot
Prollenium Medical Technologies, located in Richmond Hill, Ontario, is the client for this project. The equipment involved is a Newman S-150 Labeling System, paired with an RTU Outfeed Table accessory, deployed within the medical device manufacturing industry.
The Challenge
Prollenium Medical Technologies needed expert field support to bring their Newman S-150 pharmaceutical labeling system into full production — including a new RTU outfeed table, an active IOQ process, and a team of operators who needed practical, machine-specific training.
Getting a pharmaceutical labeling machine into compliant, confident production use involves much more than simply turning it on. Prollenium faced three interconnected requirements that had to be addressed in a single service engagement:
⇒ The RTU outfeed table needed professional installation, precise alignment with the S-150 conveyor, and integration testing before production could begin.
⇒An active Installation/Operational Qualification (IOQ)process required knowledgeable on-site support — someone who could identify machine components, demonstrate functional checks, and answer technical questions in real time.
⇒Operators and maintenance staff needed structured, hands-on training covering everything from safe start-up and label threading to alarm response, routine inspection, and when to call for service.
Why This Matters
In pharmaceutical and medical device manufacturing, labeling machine performance directly affects product quality and regulatory compliance. Proper installation, qualified documentation support, and trained operators are not optional extras — they are the foundation of a compliant labeling operation. Life Scientific’s field service program is built around this reality.
The Life Scientific Field Service Approach
Life Scientific, Inc. — operating as Newman Labeling North America — dispatched a qualified field technician to Prollenium’s facility to deliver a complete, coordinated service engagement covering installation, qualification support, and operator training in a single visit. The scope was structured to address each requirement in sequence: mechanical installation and equipment verification first, followed by qualification support and operator training once the system was confirmed operational.
Our field service approach is built on the same principle at every site: leave the customer with a properly installed machine, documented qualification support, and a trained team — not just a connected piece of equipment. Every engagement is hands-on, practical, and focused on what the customer’s team actually needs to run their labeling system safely and confidently from day one.
Installation & Start-Up Services
Life Scientific’s installation and start-up service goes beyond simply placing equipment. Our field technicians approach every installation with the goal of leaving the site with a machine that is properly set up, operationally confirmed, and documented — not just physically connected.
For the Prollenium engagement, this meant carefully positioning and leveling the RTU outfeed table, aligning it precisely with the S-150 discharge conveyor, and adjusting guides and transfer points to ensure smooth, uninterrupted container flow. The S-150 itself received a thorough observational review — conveyor condition, label feed path, applicator, reject station, sensors, guarding, and air supply were all checked before power-up.
Following a successful power-up and safety function confirmation, the team ran test containers through the full labeling cycle — observing container spacing, label application quality, discharge to the RTU, and accumulation behavior. Any open items identified during the installation and test run were documented with clear ownership and recommended actions.
Installation Services Available For
New equipment installations · Accessory additions (RTU, coders, vision systems) · Equipment relocations · Post-maintenance restarts · Production line reconfigurations
IOQ Qualification Support
For pharmaceutical and medical device manufacturers, Installation Qualification and Operational Qualification (IQ/OQ) processes are a regulatory requirement. Completing them efficiently requires more than a protocol — it requires someone on-site who knows the equipment thoroughly and can respond to technical questions in real time.
Life Scientific provided hands-on IOQ support throughout the Prollenium engagement. Our technician assisted the Prollenium quality team with component identification, walked through functional check demonstrations, and provided technical clarification on machine operation as their IOQ protocol required. All activities were conducted in a manner consistent with Prollenium’s internal quality process; Prollenium retained full ownership of protocol execution, documentation, and approval decisions.
This type of support — knowledgeable, responsive, and protocol-aware — is exactly what customers need to complete their qualification activities on schedule and with confidence.
What Our IOQ Support Includes
- Component identification for IQ/OQ protocol documentation
- Machine demonstration for operational verification steps
- Technical clarification on normal machine function and behavior
- Safety function verification support (E-stop, guards, alarms)
- HMI and control system walkthrough for OQ documentation
- Setup and test run sign-off documentation
Operator Training Services
Well-trained operators are the single most important factor in consistent, compliant labeling machine performance. Equipment that is correctly installed but improperly operated will still produce labeling defects, unnecessary downtime, and quality risk. Life Scientific’s operator training program addresses this directly.
Our training is machine-focused and practical — not a slide deck walkthrough. Training is delivered at the machine, covering the topics operators actually need to do their jobs safely and effectively every shift. For the Prollenium team, this included both classroom-style overview sessions and hands-on practice at the S-150.
Training Topics Covered
- Machine safety, guards & emergency stop
- RTU outfeed function & operation
- Normal start-up & shutdown
- Teach label / index label functions
- Label application inspection
- Common alarms & operator response
- Cleaning & routine daily inspection
- S-150 overview & product/label flow
- HMI: login, run screen & alarms
- Label roll loading & web threading
- List ItemContainer guide setup
- Reject station function & verification
- Web break & label runout recovery
- When to call Newman/LSI service
Hands-On Operator Practice
Beyond the overview, operators practiced the most critical machine tasks hands-on: starting and stopping the machine, resetting the emergency stop and ECR, threading label web, performing teach/index label, running test containers, inspecting label placement, responding to alarm conditions, and reviewing RTU product flow and accumulation.
Maintenance & Supervisor Training
For maintenance and supervisory personnel, the training extended to adjustment points, sensor locations and purpose, air supply and regulator checks, RTU mechanical inspection, daily and weekly inspection expectations, and clear guidance on which tasks should be escalated to Newman/LSI service rather than handled in-house.
The Outcome
At the conclusion of the engagement, Prollenium Medical Technologies had a properly installed, functionally verified Newman S-150 labeling system with RTU outfeed table. Their IOQ process had the benefit of knowledgeable on-site technical support throughout. And their operators and maintenance team left with hands-on training, signed documentation, and the practical knowledge to run the machine safely and confidently from the start.
Equally important: any open items identified during the installation and test run were documented with clear action ownership and recommended follow-up steps — so nothing was left ambiguous as Prollenium moved toward production release.
The Takeaway
The RTU outfeed table is a standard accessory. What Life Scientific delivered was a complete, documented service engagement — installation, qualification support, and trained operators — in a single coordinated visit. That is the value of working with a knowledgeable, experienced field service partner.
Field Service Programs Available
The services delivered at Prollenium are representative of what Life Scientific offers for Newman labeling systems across North America. These programs are available for any site operating a Newman labeling machine:
Machine Installation & Start-Up
New machine installation, accessory additions, post-relocation start-up, and full mechanical & functional verification.
This is the heading
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Operator & Maintenance Training
Practical, machine-side training for operators and maintenance staff. New installations, refresher programs, or post-change retraining.
Equipment Condition Review
Operational assessment of existing labeling systems — identifying wear, setup issues, and maintenance needs before they cause production problems.
Preventive Maintenance Support
Scheduled maintenance review, adjustment, and inspection to keep labeling systems running reliably and extend service life.
Troubleshooting & Service Visits
Responsive field support for labeling performance issues, alarm diagnosis, mechanical adjustment, and production recovery.
About Life Scientific, Inc.
Founded in 1992 and based in St. Louis, Missouri, Life Scientific, Inc. is a manufacturers’ representative firm serving pharmaceutical, biotech, medical device, and industrial markets. As Newman Labeling North America, Life Scientific provides sales support, installation, start-up, qualification support, operator training, and ongoing field service for Newman labeling systems throughout the United States and Canada.
With over 5,000 equipment engagements since founding, Life Scientific brings deep, practical knowledge of pharmaceutical manufacturing equipment to every service visit. Our goal on every engagement is straightforward: leave the site with properly installed equipment, properly documented qualification support, and operators who are trained, confident, and ready to produce.
For questions about Newman labeling machine service, installation, qualification support, or training, contact Life Scientific at 800-985-9322 or visit www.lsi1.com.
