Fedegari Improves Worldwide Customer Service

A master plan of expansion and digital transformation aims to consolidate Fedegari presence worldwide focusing on customer satisfaction through knowledge sharing

“Our continuous growth has led us to create a new expansion plan to support our customers worldwide and consolidate our business development strategy. Aiming to provide excellent customer service in more than 100 countries, where our equipment and systems are operating, we are investing in outstanding technical support and in the most advanced manufacturing technologies to offer cost-effective solutions at a global level”, states Giuseppe Fedegari.

According to Fedegari master plan, the company has recently expanded its main manufacturing facilities headquartered in Pavia, Italy with approximately 6 MEUR investments in state-of-the-art machinery to support an industrial strategy with a 4.0 approach. This includes automated warehouses, laser- and waterjet-cutting machines, a new punch press and other machinery. Fedegari is focusing on a lean manufacturing strategy and the next phase of investments will include plant automation with new welding robots and surface treatment systems. Over 3 MEUR will be invested in the next phase including the continuous modernization of the sheet processing lines. In the last few years, Fedegari invested approximately 5 MEUR to expand manufacturing, build a new engineering facility, geothermal and photovoltaic plants, water purification systems and various other general infrastructures.

A new 630 m2 technical support complex housing the after-sales division and Qualitech (a service company part of Fedegari Group) has been opened last spring. In June, the subsidiary of Qualitech in Rome has inaugurated the new facilities with over 250 m2 of office space and spare parts warehousing. This way, the company will better support its customers while providing all after-sales services, from installation to validation, in the South of Italy. Through Qualitech, Fedegari offers a wide range of services from installation and startup of machines to qualification, validation and process development up to on-site training.

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